Empire Communication Systems

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	Empire Communication Systems (877)944-2655 Fax (814)942-4852 Original Team Telecom Lines (800)326-9490 or (814)942-3131

Customer Name *
Date
Contact Name *
You recieved timely response from ECS representatives. *	1 2 3 4 5 6 7 8 9 10
ECS estimator was courteous and professional. *	1 2 3 4 5 6 7 8 9 10
Your objectives and concerns were understood prior to project commencement. *	1 2 3 4 5 6 7 8 9 10
ECS installation and technical representatives were courteous and professional. *	1 2 3 4 5 6 7 8 9 10
You recieved the products and/or services that you expected. *	1 2 3 4 5 6 7 8 9 10
You recieved your products and/or services within the time frame you expected. *	1 2 3 4 5 6 7 8 9 10
You recieved the proper training and/or technical instruction for your products or services. *	1 2 3 4 5 6 7 8 9 10
The pricing for your products or services was competitive. *	1 2 3 4 5 6 7 8 9 10
The leasing options and payment plans offered were competitive. *	1 2 3 4 5 6 7 8 9 10
Contact information for ECS was clearly identifibable and easy to access, ie company phone number, address, fax, website, etc. *	1 2 3 4 5 6 7 8 9 10
To the best ofyour knowledge was ther any product or service left out or missed by ECS? * If for anyreason the project is not complete, please contact un immediately. * *	Yes No
Would you recommend ECS to other? *	Yes No
How can ECS improve it's customer services?
Comments/Observations

Customer Name *
Date
Contact Name *
You recieved timely response from ECS representatives. *
ECS estimator was courteous and professional. *
Your objectives and concerns were understood prior to project commencement. *
ECS installation and technical representatives were courteous and professional. *
You recieved the products and/or services that you expected. *
You recieved your products and/or services within the time frame you expected. *
You recieved the proper training and/or technical instruction for your products or services. *
The pricing for your products or services was competitive. *
The leasing options and payment plans offered were competitive. *
Contact information for ECS was clearly identifibable and easy to access, ie company phone number, address, fax, website, etc. *
To the best ofyour knowledge was ther any product or service left out or missed by ECS? * If for anyreason the project is not complete, please contact us immediately. * *
Would you recommend ECS to other? *
How can ECS improve it's customer services?
Comments/Observations

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